The Laurels & The Haven in Highland Creek

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Reviews - What People Are Saying

At The Laurels & The Haven in Highland Creek in Charlotte, NC, we love to showcase reviews and feedback, because you have the chance to hear from residents in their own words. Everyone’s experience is unique, but there’s so much we share, and so much that connects us. Here are just a few thoughts from our community:




5 months ago

This is the absolute best place in the world I have ever worked! My residents were the absolute best part of my day! They are all so amazing! My girls that I worked with were indescribable! The laurels has the best team you could ask for ! Nothing shy of excellence for the residents! If you haven’t met Amie Swaringen your missing out ! If you haven’t worked for her your definitely missing out! I may have a different job but my heart will always be at the laurels with my girls and my residents ❤️ You won’t find a better place for your family member I can promise you that !



9 months ago

My parents enjoy living at the Haven. I love the staff that takes great care of my parents. Though it was a hard decision it was the best in the end. Seeing my parents happy makes all the difference in the world. Thank you to all the staff at The Haven!!!!



10 months ago

We moved mom to the Haven after caring for her for 14 years. The staff here are just phenomenal. Words cannot express how thankful we are for all of them. From the time you enter to visit- Patti, Cyndi, Jane make you feel like you are so welcome and part of a family. Portia, Rosemary, Donna, Pam and all the daily caregivers are the most uplifting, caring, and positive people when interacting with mom. They meet mom where she is and find what she needs to feel safe and secure. Thank you for all you do.



10 months ago

My mother has been at The Haven a year now. I am constantly comforted by the care she receives. During my visits I witness first hand the love and attention provided by the entire staff - I always leave knowing that she is truly cared for. You all are special folks and words can't express how much it means to me. Thank you!!



10 months ago


Thank you for sending these to us---they are great. I did want to thank you----and your entire staff/team for the great care that you are providing Mom (and Dad). Certainly, COIVD has upended our regularly scheduled lives--and the challenge of moving them was emotionally/physically tough---but to see them now, and feel how good it is to be there---makes it all worthwhile. Andrea and I had a great visit, and came away so happy with the care and attention---everyone at the Haven is so authentically present and welcoming---you (and team) are doing a great job. Thank you.


10 months ago

I know you already know this, but I just want to let you know how awesome Rosemary is (and her team) at the Haven. I am struggling with seeing Mama’s decline. Precious Marie saw my “emotions” today and took me straight to Rosemary. I cried and spilled my guts but left her office feeling so thankful to her and all of you. The detail with which she “knows” Mama and the effort she has put into figuring out what she needs for peace and comfort are nothing short of amazing. I’ve known Mama for 61 years (lol), and I will testify that she is one complex lady who has never done things in a conventional way (haha). Add to it her advanced age and advanced dementia, and she is NOT easy! But she’s my mama and I love her :-)

Thank you all for caring for her and loving her as I do. I am so grateful for all of you! You are angels!



1 year ago

I am able to talk with Suki on the phone in the morning and see her at the window in the afternoon.. That feels good.
I would like to get your evaluation of her condition every 2 or 3 weeks.



2 years ago

Mother has been at the Laurels for 8 months. It has been the best move we could have made. They care for her and are wonderful with families. We are kept abreast of any and all changes made due to Covid-19, and they are genuinely concerned about clients and families. While we cannot see each other in person, they allow "window" visits and video chats can be arranged. We are so thankful that Mother is in a safe and caring place. The workers are tireless an selfless. We are so appreciative.

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