Get to know your new online payment portal.
Frequently Asked Questions
What is the new online payment portal?
It’s called eInvoice Connect by Billtrust, and it launches in April! This new site allows you to easily manage and pay your statements on a safe, secure online platform. It’s a great alternative payment portal that’s offered to those who do not already have automatic electronic fund transfers established for monthly payments.
What are the benefits of having an online payment portal?
Get ready to enjoy 24/7 online access to your invoices and statement history! With eInvoice Connect, you can:
- Tailor your online billing and payment experience in a secure portal.
- Browse, select, and pay current and past-due balances quickly.
- Find links to individual statements and review details about previous payments.
- Save time by scheduling future payments on your terms.
- See the latest announcements and stay on track with ease.
How do I access the online payment portal and log in?
Visit 5ssl.billtrust.com and use the ACCOUNT NUMBER and ENROLLMENT TOKEN from your statement to sign up. The site will walk you through how to easily enroll in the online portal. Then once you’re set up, you’ll be ready to roll.
Do I have to pay online?
At this time, online payment is not required, but it is strongly encouraged. Why? Because it’s a quick, convenient, and timely way to pay your statement — and help avoid delays with the post office!
What payment methods are accepted on the portal?
You will be able to pay via ACH and Credit Card.
Can I schedule recurring payments on the portal?
Yes, for sure. That’s the beauty of online account management. You can easily set up recurring payments based on your statement balances each month.
What if I already have automatic electronic fund transfers (ACH) for my monthly payment?
Then you’re all set. The funds will continue to be directly debited from your bank account as previously arranged. And now, you’ll have the option to create an account in the portal if you wish to receive electronic statements.
What if I still want to pay via regular mail with a paper check?
You can still continue to send a paper check, if you prefer. Just remember to include your statement coupon when you send your check by mail.
What if I still want to receive paper statements?
You got it. You can elect to receive a paper statement and still opt to make a payment via the online portal.
Is each invoice printable on the portal?
Yes, you can log in to the portal view and print your invoices.
Both of my parents are residents. As a payee, can I make one payment through the portal?
Yes, absolutely! Here’s how: When you create your profile in the portal, you’ll have the option to select a filter to link multiple accounts.
We have a family member in residence, and we have multiple payees. Can the payment be split using the portal?
Yes, you can! Each payee can create their own profile, select their own payment methods, and set their respective amounts.