Giving Thanks: Notes of Gratitude from Residents to Five Star Team Members

Nov 18, 2021
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Giving Thanks: Notes of Gratitude from Residents to Five Star Team Members

With Thanksgiving just around the corner, it’s never been a better time to share gratitude for the people in your life. Here at Five Star, we’re grateful for the thousands of residents in our senior living communities across the US and the opportunity to get to know them, hear their stories and do our part to give them the vibrant, stress-free lifestyle they deserve.

It’s not just us who are giving thanks. We often hear from our residents and their families about how much they appreciate the team members in their community, along with stories of how team members went the extra mile to help them feel at home. Here are just a few of the notes of gratitude they’ve shared with us.

Above and Beyond

Making a senior living community feel like home is a team effort. At Five Star, no matter their role, everyone takes the extra step day in and day out to provide world-class hospitality to our residents. Here’s what our residents and their families have to say.

“All of the staff excel at what they do. I would love to name them all but am afraid to leave anyone out! They all go above and beyond to do anything needed to make the residents feel cared for and safe.” - Frances Smith, Morningside of Springfield

“My biggest fear was that my mother would be lonely in her new setting but the staff members have gone above and beyond to make her feel right at home. They are always there to keep her smiling and have been such an incredible blessing to our whole family.” - Lydia Gardner, Home Place of Burlington in Burlington, NC

“The staff are the unsung heroes of our community. They know your name and your needs, sometimes before you do!” - Anonymous, The Forum at Memorial Woods in Houston, TX

“I could not be happier with the management, staff and facility. Not only have they cared for my loved ones with exceptional professionalism and kindness, they have given me and my family great peace of mind knowing the level of care our loved ones have been receiving.” - Jo Ann Hendricks, Stratford Court of Palm Harbor

Family Treatment

A senior living community shouldn’t just be a place where you live out your later years. It should feel like home where the people around you aren’t just neighbors and staff, but family. Here’s what residents and their families say about the compassionate and caring “family treatment” they receive from Five Star team members.

“I knew I’d found the right place for my family member when he was treated like family on the very first day we visited. No one he encountered that first day or since has ever acted like they were doing something just because they had to. The staff does things for residents because they care.” - Anonymous, The Gardens at Virginia Beach

“I am going on five years of residency. I could not have picked a better place. This is my family and I am home.” - Gloria Eberle, Five Star Premier Residences of Pompano Beach

“My loved ones are treated with the utmost respect and care as if they were family.” - Bernice Massey, Home Place of Burlington

“I have been made to feel like family at Five Star in Hollywood. It is not home, but I feel as if it is my home.” - Keith Custer, Five Star Premier Residences of Hollywood

A Joyful Spirit

Just as important as the work our team members do for residents is the manner in which they do it. That’s why one of the things we most hear from residents and their families is the same as what many team members take the most pride in: a love for their residents that can be seen in their ever-present smiles. Here are a few of our favorite notes we’ve received:

“Taking care of another person is hard, taking care of many people with many needs is exponentially harder, yet this is what the whole staff at Somerford House and Place Frederick does every day with a smile.” - Andy Jonson, Somerford House and Place Frederick

“My mother mainly communicates through facial expressions now and when any of the staff walk in her eyes light up and she gets a big smile on her face. I’m so thankful for the joy this fine group continue to bring her.” – Cindy Harrell, Landing at Parkwood

“People and staff are super friendly—you regularly hear laughing and see smiles!” - Anonymous, Heritage Place of Fredericksburg

The Five Star Difference: Showing Our Gratitude to All Residents

No matter the community or level of care, Five Star team members make it their mission to create a warm, inviting environment where residents feel like family and have all their needs met with a smile. We’re grateful for the opportunity to care for you or your loved one. See if there’s a Five Star Senior Living community near you and schedule a tour to discover the Five Star difference for yourself.

Give us a call: (833) 457-8271