Family Testimonials

See what families are saying about our COVID-19 response.

Notes of gratitude

Thank you to all our wonderful families for sharing their experience with Five Star during the pandemic. We’re honored to be your partners in care during this unprecedented time.

 

“As a physician who works in long-term care, I’ve been impressed with the excellent communication from the administration and staff during this challenging time. I’m so thankful for the excellent job you’re doing to keep the residents healthy and safe while meeting the needs of their families. The team members here are pros!”
 
– Diana H., The Palms, Mount Pleasant, SC


“My mom has lived at Springwood Court for the past three years. I could not ask for a more loving and supportive staff. Although the pandemic has reduced social interaction, team members strive to continue activities for the residents. They’ve kept us informed throughout the pandemic and implemented every safety precaution. I feel blessed to have found Springwood. I would highly recommend the community for your loved one.”
 
– Shirley D., Springwood Court, Fort Meyers, FL


“I can't say enough about ALL the wonderful staff here! These last few months have been a little difficult due to COVID-19, but they have gone above and beyond to make things as pleasant as possible for mom while keeping everyone's safety a priority. Mom is treated with kindness and respect by everyone.”
 
– Resident family member, Crimson Pointe, Rockford, IL


“I want to thank everyone at The Devon for taking great care of my family member and for keeping him healthy and safe. It was heartbreaking not to see my loved one during COVID-19, but with the sunshine visits, FaceTime calls, emails, and other ways of keeping our family updated, it was so much easier. Thank you to everyone from administrators to nurses to housekeeping — we so appreciate everything you do.”
 
– Resident family member, The Devon, Devon, PA

Julie

Ericson

2 months ago

The staff is incredibly nice to work with! They exercised compassionate care with my mom after her move there during Covid restrictions. That meant that I could help her unpack with an appointment and after completing Covid check in procedures. This was not only necessary due to her physical limitations at 92, but also for her mental state with a move to unfamiliar surroundings and subsequent isolation due to Covid. It truly is an assisted independent living facility. The staff actually cares for their residents and wants them to be happy and involved.

Morningside also helped me understand and implement my mom’s long care health insurance. This was something another home in a different city she lived at never even brought up. It will be a tremendous financial savings to my mom and without Mike (CEO) and Sabrina (head nurse) at Morningside educating us and helping us complete the paperwork, I’m not sure my mom would have ever used the insurance.

I enjoy visiting my mom at her new home now (as compared to her old facilities where it was usually not a pleasant interaction with the staff or facilities.) I would encourage anyone to check it out for their loved one!

Scott

The Forum at the Crossing Family Member

2 months ago

If I had anyone that needed nursing home services, The Forum would be my first choice.

They tried to do their best to mitigate COVID. The community was ahead of the curve in not allowing visitors at the start of the pandemic.

The staff had all some type of medical designation. Doctor recommended.

Cindy

Giles

2 months ago

We've not met yet, but I wish to express my appreciation for the excellent management you seem to be spearheading at 5 Star at Dayton. My mother, and she tells me she is being temperature checked and Covid tested regularly. I appreciate you and your staff's efforts to protect her and the other residents, the most vulnerable of all.
In light of the dismal statistics for care facilities and Covid infections, it seems remarkable that 5 Star has been so proactive and preventative. Thank you very much for everyone's caution and care. I'm sure your work is far more complicated than it seems and our family appreciates the regular updates.
Thanks for all your hard work and please let your staff know how much families are thankful for their hard work and sensitive caring of our loved ones.

Tina

Marks

2 months ago

Wonderful team of devoted, caring, seasoned professionals who became FAMILY to my Mom and kept her safe and well throughout COVID19 crisis.

Elaine

Brady

2 months ago

Choosing Mr. Arlington Senior Center for our Dad to live was the best decision that we could have made for him and our family. He has been living there for almost two years and has been well taken care of. He enjoys the company of the other residents and likes every single person that assists and works with him. He's happy there and that was one of our main concerns. My husband always remarks that as far as he's concerned, there is no safer place that my Dad could be during this horrible Covid 19 pandemic. They have taken every precaution available to keep the residents safe. I recommend this residence to everyone that I know. Thank you for all you do for our Dad. I sleep better at night knowing that he is in your care.

Krista

Vollack

2 months ago

My mother has been a resident at Habersham House for a year. I am so impressed with the quality of care and individualized attention she receives each and every day from the caring staff. Throughout the COVID-19 pandemic they have done a simply outstanding job of keeping residents safe, while caring for them with love and kindness. Mom considers Habersham House her home, and I can't think of a better endorsement than that from a resident. Wish I could give more than 5 stars.

N

Furst

2 months ago

We found the Five Star Residence as an ideally located senior living rental building.. With well appointed apartments, attractive public spaces, extensive amenities and activities, very good food but most important a uniformly welcoming, gracious and caring staff. All of this produced a sense of comfort and safety that was threatened by Covid. However, the extraordinary commitment and intelligence brought to bear reinforced our sense of safety and being protected. And grateful that we had moved to Five Star.

Marie

Currier

2 months ago

The Stratford court employees have worked very hard to keep all of its residents safe during the Covid pandemic. I have made several friends since I have moved in 10 months ago.
The food was excellent before Covid, but i am now very disappointed at the quality of food and the service in the dining room.
It is also difficult for my daughter to get answers to questions. She has called the management and left messages, but they are never returned.

Linda

Barber

2 months ago

We were in an emergency situation with my brother and everyone at Morningside jumped into action to meet our needs . . I have had other relatives in AL in other parts of the country, but I have never been as pleased as I am with the staff and facilities at Morningside. We could not travel due to COVID so they jumped in and helped us get his room 'together which was above and beyond what any AL is usually asked to do. I think it was this commitment to 'helping' us out in the strange situation we were in that impressed me. Their kindness and devotion to my brother's special needs is wonderful. Just can't say enough good things about them. I guess I shouldn't write a book . . . so I'll hush but I could write one about them . . . a good book! Thanks!

Richmond

Asare

2 months ago

Mount Arlington Senior Living is a loving and welcoming community with Great staff. John, the marketing manager is so nice to work with and always welcome me with a cheerful smile. Jennifer the nurse is also very nice and welcoming. Helping with testing and providing extra care to her patients. They love her so much and speaks highly of her good work. The staff really receive me nicely whenever I visit to test for COVID 19. Mrs. Joanne, Mrs Cathy, Mrs. Beth, Dennise and all the staff are simply amazing. I must say its one excellent community I have been to. Keep up the good work!! God bless you all.

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