Family Testimonials

See what families are saying about our COVID-19 response.

Notes of gratitude

Thank you to all our wonderful families for sharing their experience with Five Star during the pandemic. We’re honored to be your partners in care during this unprecedented time.


“As a physician who works in long-term care, I’ve been impressed with the excellent communication from the administration and staff during this challenging time. I’m so thankful for the excellent job you’re doing to keep the residents healthy and safe while meeting the needs of their families. The team members here are pros!”
– Diana H., The Palms, Mount Pleasant, SC

“My mom has lived at Springwood Court for the past three years. I could not ask for a more loving and supportive staff. Although the pandemic has reduced social interaction, team members strive to continue activities for the residents. They’ve kept us informed throughout the pandemic and implemented every safety precaution. I feel blessed to have found Springwood. I would highly recommend the community for your loved one.”
– Shirley D., Springwood Court, Fort Meyers, FL

“I can't say enough about ALL the wonderful staff here! These last few months have been a little difficult due to COVID-19, but they have gone above and beyond to make things as pleasant as possible for mom while keeping everyone's safety a priority. Mom is treated with kindness and respect by everyone.”
– Resident family member, Crimson Pointe, Rockford, IL

“I want to thank everyone at The Devon for taking great care of my family member and for keeping him healthy and safe. It was heartbreaking not to see my loved one during COVID-19, but with the sunshine visits, FaceTime calls, emails, and other ways of keeping our family updated, it was so much easier. Thank you to everyone from administrators to nurses to housekeeping — we so appreciate everything you do.”
– Resident family member, The Devon, Devon, PA



6 months ago

Thanks a million to Barbara Baggett & Team for going “above & beyond” for all the residents at Morningside of Paris - especially during the “extremely challenging” COVID-19 pandemic! They are true “heroes”/have done everything necessary to keep not only themselves virus free - but - also all the residents (100%)!!!
We are sooo “blessed” to have them caring for our loved ones!
Thanks again to Barbara & Team & have an awesome day!



7 months ago

I have been at the Remington in Rancho Bernardo for rehabilitation for one month. The nursing staff and the on site occupational therapist have been fantastic. I would particularly like to nominate Nannete M. The RN who checked me in as a shining star. This was my first time in a rehabilitation center and she made me feel right at home.



8 months ago

My father is in Bridges at Morningside. This program has allowed my father to retain some of his independence and make new friends.



8 months ago

My mother is a resident at Deerfield Beach location. I have always been impressed with the great care she receives, I am especially grateful for the care during the virus. I was able to zoom with her, set up by the staff. That is priceless!



8 months ago

It’s been a little over a year since my parents moved into The Remington and they have no regrets with their decision; especially now during the pandemic.



8 months ago

The staff at Legacy Heights is the greatest. I recently had a birthday party celebration for my sister who is a resident of the facility. Trish and Courtney were super in terms of assisting me to ensure that the party was a success... which it was! Additionally, other Legacy staff members participated in the party and they should also be complimented for their kindness and sensitive to my sister's needs.
Thank you all for a "job well done".



9 months ago

My wife and two of her brothers were able to set up Zoom video calls with their Mother at Foulk Manor North. The process was easy and offered a chance for them to see and communicate with her during this pandemic lockdown. The staff is doing a marvelous job under very difficult circumstances. Thank you to all of the staff at Foulk Manor North for the professionalism and loving care you are showing each and every day.



9 months ago

My mother has been a resident at 5 Star Plantation for almost 8 years. First independent living then assisted. I know the quality of service, kindness and professional standards that are exhibited to all residents and commend everyone, especially during this Covid-19 outbreak. We have warm regards for staff, nurses, dining crew and all workers that have helped our mother for many years. Thank you for a job well done and keeping mom safe. We appreciate your heartfelt dedication and professionalism always.



9 months ago

My mom, sisters and myself feel that five star has been the best place for my mom to be at during this pandemic. She has been able to visit with her friends as well as be safe from the outside. On her birthday, the director made a special point in coming to her apartment to get her for the wave. I think that the wave has been a great time for all the residents to see what is happening in the building. I would highly recommend five star to anyone.



9 months ago

My mom has been a resident for a year. Her transition from home to there was so welcoming. She has everything she needs. My family would recommend this place to anyone. During this time of Covid they have not had a resident contract the virus. They acted fast and diligently with protection for resident and staff. This has been hard on residents and family but they are safe and taken care of. We will be be together soon.

Tell Us How We Did:

Find a community nearby

Five Star offers options and excellence, with 260 senior living communities in 33 states.