Family Testimonials

See what families are saying about our COVID-19 response.

Notes of gratitude

Thank you to all our wonderful families for sharing their experience with Five Star during the pandemic. We’re honored to be your partners in care during this unprecedented time.

 

“As a physician who works in long-term care, I’ve been impressed with the excellent communication from the administration and staff during this challenging time. I’m so thankful for the excellent job you’re doing to keep the residents healthy and safe while meeting the needs of their families. The team members here are pros!”
 
– Diana H., The Palms, Mount Pleasant, SC


“My mom has lived at Springwood Court for the past three years. I could not ask for a more loving and supportive staff. Although the pandemic has reduced social interaction, team members strive to continue activities for the residents. They’ve kept us informed throughout the pandemic and implemented every safety precaution. I feel blessed to have found Springwood. I would highly recommend the community for your loved one.”
 
– Shirley D., Springwood Court, Fort Meyers, FL


“I can't say enough about ALL the wonderful staff here! These last few months have been a little difficult due to COVID-19, but they have gone above and beyond to make things as pleasant as possible for mom while keeping everyone's safety a priority. Mom is treated with kindness and respect by everyone.”
 
– Resident family member, Crimson Pointe, Rockford, IL


“I want to thank everyone at The Devon for taking great care of my family member and for keeping him healthy and safe. It was heartbreaking not to see my loved one during COVID-19, but with the sunshine visits, FaceTime calls, emails, and other ways of keeping our family updated, it was so much easier. Thank you to everyone from administrators to nurses to housekeeping — we so appreciate everything you do.”
 
– Resident family member, The Devon, Devon, PA

AnnMarie, Cheryl, Theresa,

and Rebecca

3 months ago

Our mom, Gerrie Watson, was with you all a short while and we are so grateful for you and the care you provided for her. We were in an exceedingly difficult place when we had to find Mom somewhere safe to live after her fall. We were overwhelmed with not only locating a place (none of us residing in Indiana) and having to assess Mom’s needs on top of the normal emotions of ‘finding a place for Mom’.The staff at 5 Star has been stellar. You comforted and guided us nearly daily as we navigated waters new to us and to her. Mom spoke highly of so many of you. She absolutely loved that you loved Winston and would come visit them. You made a difference in her life and we, her children, will forever be grateful to you for that. We could not let it go unsaid what a blessing you are.

Mt. Arlington Senior Living

Family Member

3 months ago

My grandfather has been living here for over 2 years now. The care he’s received has been amazing. They truly do care for the wellness and safety of their residents. As a first responder, I’ve also seen how well they’ve handled the Covid pandemic and continued to provide great care to residents despite the hurdles all healthcare workers were up against.

The Gardens at Port St. Lucie

Resident

3 months ago

I have been a resident at The Gardens of Port Saint Lucie for over 2 years and could not be any happier. My daughters and I thought about assisted living communities for quite a while and when we came to The Gardens everything just clicked. I instantly loved my apartment and the whole move-in process ran very smoothly, the employees here are all very helpful, happy and eager to help. Since Covid -19 happened I am even happier that I am not living alone in my own home, I know that I would've been very lonely and isolated and living in this community has helped tremendously during this difficult time, plus my daughters are happy knowing that their mama is well cared for.

Tracey and Chip

Vernon

3 months ago

I can’t praise Morningside of Lexington enough! From the very beginning, Regina, Mary, Susie, Rick, and Tracey made this overwhelming process a positive experience for my father and for us! Living out of state and having a facility with such caring, professional, and outgoing staff was a true blessing! Planning, execution, and follow through was evident in all areas from communication with his rehab facility, medical and financial responsibilities, all the way to the clear and precise safety measures during Covid-19. Above all, this staff bent over backwards to accommodate my father and my family during a most difficult and traumatic experience and challenging circumstances. The kindness and understanding was above and beyond anything we have experienced dealing with his care. They never even blinked when he needed anything and only cared that he felt comfortable, safe, valued and welcomed. He was warmly greeted upon arrival with a large personalized sign as he entered the building! They posted his entrance to his apartment with classical music artwork so he felt as if they already knew him. Everyone introduced themselves and made it very clear that their only mission was to welcome him home. The physician, Dr. McCloy, the occupational and physical therapists Catherine and Kristen, and all of the nurses (Susie), met with him during his first few days and made sure he felt safe. Mary was a breath of fresh air and gave him so much to look forward to! Susie’s patience and professionalism were remarkable! Rick went out of his way to help in a plethora of ways! Tracey made this process and all of the details clear and easy. Knowing I can call the staff at any time was clear and greatly appreciated. I just cannot say enough to express our gratitude to everyone who helped us! He is lucky to be at Morningside of Lexington and our appreciation is beyond any words! What a comfort it is entrusting our father with the wonderful staff at Morningside of Lexington! Regina was phenomenal, and if it wasn’t for her support and unbelievable empathy, I would not have been able to cope with all that this move entailed.

Mt. Arlington Senior Living

Resident

3 months ago

If you are looking for a place for a loved one to call home, don’t look any further. Mt. Arlington Senior living has it all. A caring staff, a beautiful home environment and most importantly great residents who are not only active in their community but really take pride in where they live. Although this time has not been easy on any of us Mt Arlington Senior living has done an amazing job to keep the residents and the staff safe during this pandemic. If you or a loved one needs an assisted living facility I highly recommend this one. You won’t be disappointed.

Anonymous

Testimonial

3 months ago

The Devon Senior Living is a true testament to putting people first. Thank you for the invaluable information pertaining to all Covid-19 update and keeping everyone safe.

Riviera Senior Living

Family Member

3 months ago

We are very thankful we found Riviera. My mother is so happy with her apartment, the staff and the food. She has many new friends and loves the activities, perfectly suited for seniors. She has been a resident for 15 months, and it has been very positive. Even during this virus of 2020, Riviera has made it safe and fun for the residents. Mom made the right decision to move to Riviera. I must say also, that as a family member, anytime I have a question or a concern the staff responds immediately and with great interest.

Morningside of Franklin

Family Member

3 months ago

My mother has been living here for just over a year and she's had no complaints. They've done an outstanding job during Covid. My mother and I can at times have a dark back and forth banter, all in good fun. I've teased her before that when she's old as he'll I'm putting her in the worst facility imaginable. She'd laugh and laugh. She knew I would never. When the time actually came she refused to move in with me. So I researched and I really liked Morningside. She still has some independence. She has made quite a lot of friends and she feels safe during this scary time. The staff according to her is stupendous.

Mark

Decelle

4 months ago

The palms is the best senior care facility I have ever experienced. I have had three members of my family end their lives in senior centers and they were horrible. Your staff is always helpful and available for any issues my partner ms Drake may be experiencing. They don’t “mail it in” they really care. Your facility leaves nothing to be desired and I was very lucky to find you for ELizabeth!

Susan

Hudson

4 months ago

Our Dad recently moved into Ashley River ALF and has been very well-cared for. Not an easy decision to move-in during a Pandemic! From Brooke, our first contact, to Treasure, Kim, Tina and all of the staff have been extremely professional, helpful and kind to all our whole family. Many thanks.

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