Family Testimonials

See what families are saying about our COVID-19 response.

Notes of gratitude

Thank you to all our wonderful families for sharing their experience with Five Star during the pandemic. We’re honored to be your partners in care during this unprecedented time.

 

“As a physician who works in long-term care, I’ve been impressed with the excellent communication from the administration and staff during this challenging time. I’m so thankful for the excellent job you’re doing to keep the residents healthy and safe while meeting the needs of their families. The team members here are pros!”
 
– Diana H., The Palms, Mount Pleasant, SC


“My mom has lived at Springwood Court for the past three years. I could not ask for a more loving and supportive staff. Although the pandemic has reduced social interaction, team members strive to continue activities for the residents. They’ve kept us informed throughout the pandemic and implemented every safety precaution. I feel blessed to have found Springwood. I would highly recommend the community for your loved one.”
 
– Shirley D., Springwood Court, Fort Meyers, FL


“I can't say enough about ALL the wonderful staff here! These last few months have been a little difficult due to COVID-19, but they have gone above and beyond to make things as pleasant as possible for mom while keeping everyone's safety a priority. Mom is treated with kindness and respect by everyone.”
 
– Resident family member, Crimson Pointe, Rockford, IL


“I want to thank everyone at The Devon for taking great care of my family member and for keeping him healthy and safe. It was heartbreaking not to see my loved one during COVID-19, but with the sunshine visits, FaceTime calls, emails, and other ways of keeping our family updated, it was so much easier. Thank you to everyone from administrators to nurses to housekeeping — we so appreciate everything you do.”
 
– Resident family member, The Devon, Devon, PA

Louise

Goldwyn

4 hours ago

The Remington Club has been more than what we have expected over the past 5 years. We have now been here almost 7 years and this past, our 5th year, has been taken up entirely with Covid-19. That has, indeed, been a most eventful year. It would take up a couple pages to tell you what everyone did to make us comfortable and happy. From the top position, right down to the lowest position on the scale, they pulled together in an extremely positive way. The ups and downs they had, as well as us, appear to be behind all of us and we can once again look forward to a bright future here at The Remington Club.
There is a very broad menu daily, and the chefs sure know how to cook fine dishes. There skills are Class A. Entertainment keeps us happy, and the staff, always available, attend to all our needs.
In conclusion, allow me to help you decide to move here as soon as you can. We are a very friendly bunch of people....

Sue

Roberson

1 day ago

After searching countless places throughout northern Nevada and California we chose premier Residence of Reno over five years ago. Without one regret!!! At the time my parents moved in together they had been married 67 years . My mom passed away 2 1/2 years ago and my dad remains at five star. As he puts it… This is my home! My siblings and I have asked him countless times to move in with us where as each time he gives us the same answer. This is where I'm comfortable and this is my home! Honestly what else can you ask for? That speaks volumes! I don't think my dad would've made it long after losing his beautiful bride of 67 years if it hadn't been for five star. He is a very social man and has always taken advantage of endless activities and delicious dining they offer! Then Covid hit!! I think everybody knows the impact that had on every one trying to makes sense out of all of this and keeping us safe. Patrick the director has done an exemplary Job during all this! Constantly keeping us updated. Successfully vaccinating all of the residence and employees. Not only does he have the resident safety and best interest first, somehow he manages to do it with such grace, professionalism with constant optimism . Just like a good leader would!! Often there were times I told friends and love ones I'm sure glad he never quit through all this. What an undertaking for Patrick and the rest of his staff. I for one will be forever grateful not only for how they treat the residence with nothing but kindness, compassion and love and through all of this pandemic they never wavered!! I will be forever grateful🥰

Bill

Dixon

2 days ago

My sister and I moved our Mother into Morningside one year ago. It came highly recommended to us and we have been very pleased with the services provided our Mother. She is in memory care and the staff has been exceptional during this time of Covid. We have not been able to have indoor visits with her, but we rest assured that she is in very good hands with Ms Trevonda and the entire staff.

WBD and VDC

PS: Please save us a spot.

Richard and Harriet

Reed

2 days ago

From the first day we walked through the door until move-in day, the staff at Five Star Residences of Clearwater, Indianapolis has gone over and above to make Mom's move into Assistant Living a smooth and easy transition. She was welcomed, treated with kindness and all of her needs were met. Thanks to all the staff and fellows residents!

Sally

Smith

3 days ago

Over the past year The Montebello has made many changes to keep the residents safe. A dear family friend has lived in this community for the last handful of years, and while the adjustment to the changes in the wake of the pandemic have been challenging, we all know they have been for the best. Amy and her team provide us with weekly communication and any time there is a question have been helpful. Thanks for all you do!

Debbie

I.

3 days ago

My mom has lived at Five Star Premier Residences of Reno since July 2018 and I've visited many times since then (pre-covid of course). Everyone is very nice and it's comforting to know they are taking all the precautions they can during this horrible pandemic. My mom was able to conveniently get vaccinated in the comfort of the facility as well! Patrick and the staff have done an outstanding job in making this a safe and fun place to live.

jim

croley

3 days ago

I thought 5 Star was great when my Dad moved in early last year. Then COVID hit. They FAR surpassed my expectations in terms of safety, while at the same time doing everything possible to keep the residents engaged and happy. I would HIGHLY recommend this place.

Pam

Lundquist

3 days ago

From our first meetings until Mom’s last breath, the team at Somerford provided exceptional care for her and was very helpful to us. When I visited, Leslie and Peggy often had some insight or a recent experience with mom to share with me. They know their residents and treat them with respect and friendship. Teresa/Manager was exceptional with face time phone calls using her own phone and sending videos of Mom during Covid. I still have one of these videos and it’s a treasure. The activity staff made life fun for her and the interaction kept her spirits up. When something did arise that needed attention, Leslie stepped right in personally. She didn’t delegate or address it later. It was resolved on the spot. Prior to Covid, I had the pleasure of having lunch with Mom and it was delicious! Mom would beam after Teresa/Beautician cut her hair or gave her a manicure. Her room was always very clean and so was Mom! When Covid arose, the Somerford Team was amazing at handling an unprecedented situation and keeping residents safe. I could cite many, many more examples of the caring, professional team of people who deliver service in one of the most trying of situations life may offer. I miss seeing everyone now that Mom is in Heaven.

linda

crowell

3 days ago

Patrick and the staff have done an amazing job during this pandemic. And now everyone has been vaccinated and everyone is getting back to “almost” normal. My mom really enjoys living here!

Warren

Rapp

3 days ago

A year and half ago my 84 year old Father told me he would like to move out of his house and into Five Star Premier Residences of Reno. I was hesitant at first, until I visited the facility and found it to be more than worthy of the 5 Star google ratings I had viewed online. I now tell people it is the "Club med" for Seniors in Reno! The staff is very professional, the facility itself is squeaky clean, and the entertainment provided to the residents keeps my dad and his wife happily entertained without the need to find something to do. Five Star professionally navigated their residents and employee's through the Covid-19 crisis, keeping us updated on the risks, and finally, and unbelievably, providing COVID 19 vaccines for all of the residents and their immediate family members. Patrick Ward and his staff pulled this off flawlessly, and they are to be commended for it! Thank you for keeping my Dad and his wife alive and healthy through this dark chapter in American Pandemic History! I would highly recommend Five Star Premier Residences to anyone looking for senior Luxury Living at an affordable price!

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