Family Testimonials

See what families are saying about our COVID-19 response.

Notes of gratitude

Thank you to all our wonderful families for sharing their experience with Five Star during the pandemic. We’re honored to be your partners in care during this unprecedented time.

 

“As a physician who works in long-term care, I’ve been impressed with the excellent communication from the administration and staff during this challenging time. I’m so thankful for the excellent job you’re doing to keep the residents healthy and safe while meeting the needs of their families. The team members here are pros!”
 
– Diana H., The Palms, Mount Pleasant, SC


“My mom has lived at Springwood Court for the past three years. I could not ask for a more loving and supportive staff. Although the pandemic has reduced social interaction, team members strive to continue activities for the residents. They’ve kept us informed throughout the pandemic and implemented every safety precaution. I feel blessed to have found Springwood. I would highly recommend the community for your loved one.”
 
– Shirley D., Springwood Court, Fort Meyers, FL


“I can't say enough about ALL the wonderful staff here! These last few months have been a little difficult due to COVID-19, but they have gone above and beyond to make things as pleasant as possible for mom while keeping everyone's safety a priority. Mom is treated with kindness and respect by everyone.”
 
– Resident family member, Crimson Pointe, Rockford, IL


“I want to thank everyone at The Devon for taking great care of my family member and for keeping him healthy and safe. It was heartbreaking not to see my loved one during COVID-19, but with the sunshine visits, FaceTime calls, emails, and other ways of keeping our family updated, it was so much easier. Thank you to everyone from administrators to nurses to housekeeping — we so appreciate everything you do.”
 
– Resident family member, The Devon, Devon, PA

Joelle

Thomas

2 days ago

My parents have lived her for 3 years. Colleen has treated my parents like there were her own parents. The staff has been amazing getting them through covid. So happy to hear my Moms voice now with excitement at all the activities she can do now. Thank you Tuscany!👏👏

missy

brody

5 days ago

My mom has lived at Five Star for five years. She has made many friends and the service provided by the staff has been supreme, even given Covid restrictions. Keep up the excellent work!

V

K

5 days ago

My mom has been in memory care (BTR) at Granite Gate Senior Living for almost 4 years and loves it there. The staff is so thoughtful and loving with the residents, everyone knows my mom's name and they go out of their way to make sure she is comfortable and happy. We've been especially impressed by how well things ran during the COVID lockdown in 2020/21, and the measured re-opening up of the facility since then. I visit twice a week generally and have gotten to know some of the staff, and see the same residents during my visits, and I could not imagine a better place for my mom to be. Her happiness there means peace of mind for me and my family. Thank you Granite Gate team!

Sarah A

Butler

1 week ago

My father spent several months at Crimson Pointe following a hip injury. Everyone there was extremely helpful, professional and friendly from beginning to end. His room was very spacious and comfortable. The food could have been better, but he was there during COVID, so I am sure making and delivering food made things challenging.

Jorge

Fernandez

1 week ago

My wife and I have owned a home in Ellijay for 15 years and it was time to relocate. We have been taking care of my 91 year old mother for several years and she would not be able to navigate the stairs in our home safely. Last summer we started to look at options in the Ellijay area when we contacted Jesse. Jesse arranged a zoom type tour due to Covid-19 with myself and my mother. We worked with Jesse for several months in getting my mother in by November 2020. Jesse, Jenifer, Tammy, and Nikki just to name a few are very loving caring special individuals. The staff works very well with the families, and have many activities to keep the residents engaged making it a wonderful place for the residents. The staff has dealt with the Covid-19 pandemic extremely well keeping everyone safe.
So my family thanks Cameron Hall and all its staff for doing such a good job.

Ginger

Gaines

3 weeks ago

After a year of quarantine, my husband and I were able to feel comfortable trusting mom (85) to Morningside’s care in order to have some time for retreat, rest and relaxation. We could not be more pleased (delighted!) with the care mom received.

First of all, the staff was so thoughtful and patient with us as we visited and asked dozens of questions. Secondly, their careful COVID precautions put us completely at ease. And they made mom feel like a queen!

We returned to find mom in such good spirits, and even stronger physically than before. She has not stopped talking about her new friends and the activities they enjoyed together, especially the music and “popcorn” - with soft puffed corn (no husks) and music on request where all the oldies they like were played.

Mom is already excited about her next respite stay and we cannot stop thanking God for Morningside—a wonderful answer to many prayers!!

Nancy

Baratta

3 weeks ago

The Gables community does a wonderful job of providing compassion care for the residents. My mom moved in in November 2019 and quickly learned what a good decision it was. The staff were wonderful and welcoming to her as she settled in. When the pandemic hit, the staff quickly was able to make all the necessary changes to keep the residents, their families and staff safe. My family is so appreciative of the care and support my mother and each resident receives.

Brian

Dalton

3 weeks ago

My brother moved into Morningside in early December, and my family and I have been absolutely pleased with the care and attention given him during his stay. The staff is exceptional, and very caring. There is a definite feeling of "family" fostered at Morningside, which is very genuine. Planned activities are inclusive and plentiful, and my brother has made many friends whom he regularly socializes.
I was very impressed by the staff going " the extra mile" caring for my brother, even calling after working hours to keep me up to date with any changes.
Throughout the pandemic I found the response of the Morningside administration always appropriate and proactive. The Covid policies put in place were very reasonable and had the best interests of the residents in mind. Communication regarding the pandemic with resident's families was consistent and frequent via email. All residents and employees are now currently vaccinated, and I don't believe there were any Covid cases amongst the residents.
I can recommend this facility without any reservation if you are looking for a safe, caring environment for your loved one in need of assisted living.

Bruce

Mitchell

4 weeks ago

My mother recently fell and has received wonderful care from the staff at Aspenwood. This is a caring and professional team that treats your parent as if they were their own parent. The staff has just been fabulous dealing with the pandemic and its strain on residents. A top-notch facility and compassionate team!

Judy

Ahto

1 month ago

My brother recently moved to Aspenwood during the pandemic. The administrators and staff have gone above and beyond to facilitate his move and make him feel comfortable. I live out of state and was concerned about his transition; this turned out to be a needless worry as Kathy, a member of the administration, kept me up to date on all that transpired. She even emailed me pictures of my brother in his new apartment! I hope to be able to visit him in his new home this summer, and to be able to thank the many people that have helped him feel welcome - and me to breathe easier knowing he’s in good hands. They have made a major life change into a welcoming transition. Kudos!

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