Our Response to COVID-19


Five Star media statement

Our Response

March 18, 2020

Five Star media statement

The safety, health and well-being of our residents, clients and team members remains our number one priority, and the Five Star COVID-19 task force continues to monitor developments in this evolving situation.  Consistent with recommendations of and directives by federal, state and local regulatory agencies, all of our communities and clinics have implemented a number of protocols and precautionary measures.  We have visitation guidelines, including restricting all non-essential visitors from entering communities. Additionally, we are screening team members and essential visitors prior to entry, and upon being cleared for entry, requiring everyone to use hand sanitizer or wash their hands.  We have also opted to postpone or cancel all non-medical resident outings and other social events and are adhering to federal and state protocols related to dining where applicable, with social distancing in place at all times for our residents. Most importantly, our team members are well prepared and specifically trained for infection prevention and control practices.
 
In summary, Five Star continues to closely follow the recommendations provided by the Center for Disease Control and Prevention (CDC), as well as federal, state and local government agencies, and is taking proactive measures to ensure the safety and health of residents, clients and team members in our communities and clinics.  We will continue to be vigilant and proactive in navigating this challenging situation.


 
March 19, 2020

Our Response

Our hearts go out to individuals and families nationwide who are experiencing the effects of COVID-19. At Five Star, we are dedicated to the health and well-being of our residents and clients, as well as their families and our team members.
 
In response to the novel coronavirus (COVID-19), we established a cross-functional, interdepartmental COVID-19 Task Force that continuously monitors developments related to the virus and is in constant communication with our community leaders and health care professionals. Five Star is following recommendations provided by the CDC and federal, state and local regulatory authorities, and incorporating them into our already comprehensive policies, procedures and protocols.
 
Our actions show our commitment.
 
For our residents and their families, we are . . .

  • Implementing, and in many cases exceeding, recommendations provided by the CDC and federal, state and local regulatory authorities.
  • Restricting visitation:
    • All non-essential visitors are restricted from entering our communities. 
    • Essential visitors are limited to one entrance, are screened (including monitoring temperature) prior to entry and, upon being cleared for entry, are required to use hand sanitizer or wash hands with soap and water. 
    • Note that visitor protocols may vary based on state and local directives.
  • Reorienting our dining and snacking protocols:
    • This includes implementing in-room dining where required, with social distancing in place at all times for our residents.
    • All catering activities, lobby beverage and hospitality stations, and self-service buffets have been canceled.
    • We are focused on maintaining safe distances between residents, while continuing our hydration and nutrition programs.
  • Eliminating social events: 
    • All non-medical resident outings and other social events have been postponed or cancelled until further notice.
    • All routine social visits and outside group activities have been cancelled.
    • In addition to implementing new internal group activities that allow for engagement while maintaining social distancing, we are assessing distance learning and programming options for our residents.
 
In our community operations, we are . . .
  • Providing all communities and clinics with a COVID-19 toolkit, including detailed webinars with our chief medical officer and other Five Star experts and leaders, supporting information sharing across communities with dedicated message boards and robust interactive communication.
  • Leveraging our centralized strategic sourcing function and our network of suppliers to ensure continuity of supplies and products to our communities.
  • Halting all non-critical renovations and construction in communities.
  • Assessing local childcare options and other available resources to support the needs of our team members.
  • Focus on infection prevention and control practices including:
    • Maintaining a high level of cleanliness throughout our communities and clinics.
    • Posted signage throughout our communities, reminding everyone to wash hands or use hand sanitizer.
    • Close monitoring of the health of residents and team members.
    • Implemented emergency response plans.