8 months ago
The care for the residents in the memory care unit is provided by a very compassionate staff. The residents' needs are met with smiles and patience. I always have a pleasant visit and appreciate the staff's suggestions for improving my mother's care and safety.
Willow Pointe staff is outstanding! Everyone is very caring and responsive to resident needs. I frequently e-mail with questions or information I want the staff to know; I always get a quick response. I appreciate the wide variety of activities and that Chandra make sure my mother is included. We also appreciate that the building is well maintained and very clean.
1 year ago
The executive director, business manager and nurse have all been very prompt and honest when dealing with me about the care and issues we might have about my family member. The resident assistants are friendly, attentive and helpful in dealing with the residents at Willow Pointe. The facility is very clean, does not smell and has been upgraded in the last year for a pleasing appearance for residents and visitors alike. Once the weather warms up there is always a bench on the porch for residents to get some fresh air and visit. I do not know if the lunch service is rotated on which area is served first but the day I was there the residents at tables farthest from the kitchen waited a long time for their meal. The staff at Willow Pointe does their best to make this a pleasant environment for your loved one.
Are you a resident of Willow Pointe or a family member of one? We'd love to hear your thoughts about the community!
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7707 N. Brookline DriveMadison, WI 53719
5601 Burke RoadMadison, WI 53718
3801 North Wright RoadJanesville, WI 53546
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