Reviews

Willow Pointe

Hear directly from Willow Pointe residents and their families. Read recent reviews and testimonials about what it’s really like living in a Five Star Senior Living community. If you like what you hear, consider scheduling a quick tour to see Willow Pointe for yourself.
 
4.7 20
5

1 week ago

We moved my mother into Willow Pointe a few months ago. After searching out many options, we felt this was the best fit. We have been pleasantly surprised with the admin, cooks, and staff all going above and beyond to accommodate our/moms needs. I try and visit my mother 4-5 times per week. As of recent, I was intercepted at the door (Covid stuff) and was immediately asked to leave. I felt this was a terrific move on WP's part as not to contaminate, or be contaminated. My mother was a business titan, and gets bored easily. Hence, the staff took notice of her wondering/bored and started finding small projects to occupy her time. It took a little time for her to settle in, but once she became acclimated she has come out of her shell. I have dined at WP on numerous occasions and most of the staff already knows me on a first name basis. The food I've had was very good. Payal (sales and other duties), calls me almost on a weekly basis with a status report. Again, above and beyond. We feel very comfortable with WP and have suggested it to others. Although my mother has not been diagnosed with Alzheimer's or Dementia, she admits the her memory "sucks". The staff is very understanding. Eventually, she will go from Independent living, to assisted living. We fully intend to stay at WP through these challenging transitions.

5

1 week ago

My mother moved into the Memory Care unit at Willow Pointe six weeks ago. She is 91, moderate stage of dementia along with difficulty in hearing and vision. She had been at an assisted leaving in Brookfield, WI and her next life stage was to go into memory care. I decided to move her closer to my home to be a daily part of her world. When I met with the admissions person, Payal, she was gracious, understanding and informative. She helped me understand the value of what Willow Pointe could offer for my mother. There were a few bumps in the road when we admitted Mom. Mom was very sad to be taken away from her friends and caregivers. However, the caregivers at Willow Pointe have always gone the extra mile to make her comfortable, feel loved and cared for. They all are so patient and knowledgeable with all the residents. As you can imagine dealing with memory care residents may be one of the most challenging jobs there is, but they all take it in stride and put their best foot forward! I also would like to commend Melissa Jacobson, the new Executive Director who began just about a month ago. I cannot imagine how difficult it must be to take over a position at a time when the whole world is in crisis mode due to the corona virus. She has done an outstanding job in keeping everyone informed and safe! She is also very hands on with the families and residents! I am very grateful to the staff at Willow Pointe for helping with Mom's transition and assisting her with all her daily needs! Thank you, Debbie Hemb

4

1 week ago

My dad chose this facility over others because of the bright, sunny apartment. He always has great sunsets to watch. Staff has been very attentive and helpful during this especially stressful time of social isolation. The facility is always very clean and neat. There's a wide variety of activities to pick from.

5

1 week ago

Since moving our mother into Willow Pointe in late 2019, she’s been extremely grateful to become part of such a welcoming community. The Staff has been very attentive to her needs and continue to communicate effectively with myself and the rest of her family. The social events they have with the residents and their families are something we always look forward to...so many smiles. When doing research and touring different facilities back in November, we look back on it and are very happy that we found our way to Willow Pointe. Mom feels very much at home there. We appreciate everything that Willow Pointe offers. The Fitzgerald Family

5

1 year ago

While visiting a friend under your care last week I had the opportunity to view your staff in action. I was extremely impressed! Especially your director of the facility. She took the time to introduce herself Nikki Moloro. She was very involved with the residents talking to and assisting with whatever needed to be done! When the time comes for my parents to need assistance I would want them to be under her care. The ship is only as good as the Captain.

5

1 year ago

Great programming!



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