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Overlook Green Senior Living Earns 2016 Bronze National Quality Award

July 20, 2016

 Overlook Green Senior Living Earns 2016 Bronze National Quality Award
Pittsburgh, PAOverlook Green Senior Living, a community of Fivestar Senior Living has been recognized as a 2016 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long term and post-acute care. The program honors providers across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities.
“It’s an honor to be recognized for the hard work and quality of care our team provides every day,” said Michelle O’Donnell, Executive Director of Overlook Green.  “We are committed to providing high-quality, person-centered care to our residents and their families. We will never stop improving.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze - Commitment to Quality Award, Overlook Green may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver - Achievement in Quality Award.
“I applaud the women and men of Overlook Green for their commitment to improve quality of care,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “This award is the first step in a program that serves as an essential guide to performance excellence. I encourage Overlook Green to continue their quality journey.”
The awards will be presented during AHCA/NCAL’s 67th Annual Convention and Exposition in Nashville, Tennessee, October 16-19, 2016.
Overlook Green is a 120 bed personal care home located in the beautiful South Hills of Pittsburgh, PA.  OLG offers 4 different levels of care, medication administration, 24 hour nursing care, spiritual & hospice services, Physical, Occupational and Speech Therapies in order to provide personalized, holistic care plans for each of its residents.  The many clinical services along with an exceptional Lifestyle 360° Activities Program and staff training specific to “Putting People First” have cemented this buildings firm financial place in the community along with its importance in serving the people.  
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 13,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit or

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