Reviews

Heartlands Assisted Living at Severna Park

Hear directly from Heartlands Assisted Living at Severna Park residents and their families. Read recent reviews and testimonials about what it’s really like living in a Five Star Senior Living community. If you like what you hear, consider scheduling a quick tour to see Heartlands for yourself.
 
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5

1 month ago

I have nothing but good things to say about Heartlands of Severna Park..... awesome staff, service and so much compassion. My 90 year old father has been a resident since December. This is not our first go around... my Mother was also a resident in Bridges/Heartlands in 2001 before she past from early onset Alzheimer's. Choosing a place for a parent is so very hard but choosing the same place a second time says a lot about how great Heartlands continues to be. Thank you for taking such loving care of both my parents.... almost 20 years apart.

5

1 month ago

Excellent staff, excellent care, hats off to the employees for working hard to make residents fell welcome, comfortable and happy!

5

2 months ago

Many thanks to all the Heartlands staff for providing exceptional care for our father. The nurses, caregivers and all the staff were extremely compassionate and caring. They provided wonderful emotional support not only for Dad but for his children and family members. We cannot thank you enough!! I would highly recommend Heartlands Assisting Living!!

5

2 months ago

I wanted to thank Heartlands for having my family have our lunch in the private dining room. That was a first for me and for all of us and we were treated like royalty! The food was delicious and everything was perfect, including your staff. We felt very special and I know my father was thrilled to eat in there.

5

3 months ago

We placed mom in this AL facility back in August.... very difficult transition due to moms unwillingness to accept change. The staff at Heartlands was absolutely amazing .... especially Lisa..... her patience and understanding was above and beyond. We are very happy with the decision and believe that mom is also very happy with her surroundings and all the staff. After 48 hours in the building, it was home! She was happy and participating and attending the meals..... everything worked out great! We are thrilled that mom is in a place that will look out for her and care for her.

5

3 months ago

In January, 2017, my brothers and our families moved our parents, Robert and Doris Moore to Heartlands . Dad had many health issues prior to a fall in 8/16, and couldn't return home. Mom has Dementia and while Dad was hospitalized and in rehabilitation, we discovered she could no longer take care of herself. Enter Lisa and her wonderful staff at Heartlands. The transition was hard on both of my parents, and on us, we had feelings of guilt, doubt and questioned if we did right by them. Lisa, Anne, Greg, Linda, Sharon and Iwona are just a few who assured us " it will be okay." Dad, being friendly and active in local clubs and politics for years, quickly became acquainted with other residents and staff members. He was deteriorating, but kept his spunk and his mind was sharp. When Dad passed August 27, 2017, we were heartbroken. Again, Lisa and the great staff at Heartlands were wonderful. They helped Mom transition to a new room, and everyone watched out for her. Mom is a bit more social now, but, at 91, she is slowing down. She participates in some activities, staff members are quick to prompt her and have listened to our concerns and acted on them. Many thanks to Lisa and all staff members at Heartlands for caring, for giving our family peace of mind and all the hard work you do to keep your residents safe and families assured.



Are you a resident of HeartLands Assisted Living at Severna Park or a family member of one? We'd love to hear your thoughts about the community!

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