The Gables at Winchester

Reviews

Working in the Senior Care industry, I have the opportunity to meet with many organizations that provide a range of services to Seniors and their families. And when it comes to living communities, The Gables is as good as it gets in offering a warm and caring environment with a staff that is extremely attentive to every detail! The Executive Director, Charlene Borthwick, manages an experienced Team of professionals and despite being extremely busy herself, she finds the time to connect with every resident and their families in a very personal way and her number one priority is seeing to it that every resident's needs are met and exceeded. If you or a loved one is considering options for a retirement community or an Assisted Living Facility, I highly recommend you consider The Gables!

When the hard decision was made by the end of 2017 that our mother could not continue to live in the house she and our deceased father had spent 56 years, we decided to look for a Senior Community. She was sad, but in her heart knew she needed help, that we could not always provide. When I called on Sunday, January 14th, I spoke to Joanne who said come on over.... Flash forward one month, my mother has moved in to a beautiful apartment with all her special memories from home. During the transition from her home to The Gables, we have met so many wonderful and helpful staff, who made it so easy for us all as a family such as Joanne, Shane, Charlene, Cindy, Alice, Rita, Russ, Jack, and so many more. In the last few weeks, bringing things to her new apartment, I was extremely happy to hear to the residents positive feedback about living there and how good the food would be, which is very important to her. My mother called me yesterday morning and said "l wish I had done this a year ago". Last night we picked her up to go out for a family birthday and when we entered The Gables, she was singing "God Bless America" on a microphone with all her new friends....... Thank you all for giving our mother, Joyce, a safe and caring new place to call home!! With Much Appreciation to All, Donna Natale

We are so lucky to have Charlene Borthwick as the Executive Director of The Gables. She is so warm, friendly, and compassionate. She goes above and beyond to make sure we’re happy and our needs are met. The other day, I witnessed her serving meals to the residents in the dining room. She always has a smile on her face. Charlene is truly a gem and an asset to Five Star!

My mom has been here since early October. While searching for a place, prior to her moving to the area, I visited about 13 residences, and my instincts kept pointing back to Gables, based mostly on the staff that I had interacted with. Everyone appeared to be far more engaged than anywhere else I visited. And, the 'anytime' dining was a great feature that nobody else offered. Still, I was nervous that it seemed too good to be true. So, 2 months later, every time I visit (several times a week), and every time I speak to my Mom, I know that we made the right decision. The staff obviously care for the residents and have their best interests at heart. Sure, like anywhere else, there are imperfections...but if you're looking for perfection...good luck wherever. Those imperfections are petty and trivial as related to the actual quality of life at Gables. I know that I feel totally comfortable with my Mom living here, and she loves the staff, the facility, and the overall feel. It's home. I can't recommend Gables highly enough. To the staff, if you read this...THANK YOU and you're appreciated A LOT! Cory

The Gables at Winchester went above and beyond to provide a wonderful experience for my family. My mother-in-law was a resident here. We looked at 4-5 properties, but finally chose this one. The staff was friendly, the food was good, and there was a physical therapy room where she could receive her much needed PT. Everyone on staff was always kind and attentive, especially toward my mother-in-law; they went out of their way to ensure that she was comfortable and enjoying her time there. Unfortunately, she had some health issues and passed away earlier than expected. The staff members, including the administration, were amazing and supportive of our entire family. They treated my family with respect, and were very good to us during such a difficult time. We more than appreciate the attentiveness that the Gables' staff provided. Their commitment to their clients (whom they treated like family), and the care taken to provide such a consistently positive experience was remarkable. Thank you! Linsey P

Yes, it has indeed been a Five Star experience since even before our mother moved to the Gables! We were treated to kind, professional, and attentive interactions from every member of the staff from a first phone call to explore availability to earlier this week regarding a call with a concern. In every aspect, The Gables is outstanding. My siblings and I enjoy talking to every staff member, from Lisa (Transition) to Kristen (Wellness and Occupational Therapy), to Laraine and Deborah (Activities) and everyone else. The setting is beautiful and well-maintained, and our mother's apartment could not be nicer. We feel welcomed as visitors, and she feels safe, happy, encouraged, and that she made an excellent decision. And we agree!

Our new Program Services Director, Deborah is doing a great job! There’s improvement in the activities and events, thanks to Deborah. We are very happy to have her as our Activities Director.

I looked at 10 different assisted living facilities for my Mom before I decided on the Gables, and she and I could not be happier with our choice. She's lived there a year now, loves it and is really happy. The staff go above and beyond and really look out for her. She has made great friends and really loves all the activities.

Cheryl is absolutely outstanding! She is a wonderful waitress! She is very patient and polite. It’s great to have her here.

A resident here at The Gables was upset because she wanted to go to Whole Foods but needed someone to go with her. Barry [Food and Beverage Director] approached her and told her if she goes to the kitchen with him, she can have whatever she likes. The resident smiled and followed Barry to the kitchen. I was very impressed by the way he handled the situation. Barry is such a kind and caring gentlemen. He is also an excellent Chef!