8 months ago
To facilitate a move from Texas to Kentucky, our relationship with The Neighborhood began in 2004 when, at the age of 88, Mother contracted to have a senior living condo built. Mother continued to live independently until February of 2015 when, at the age of 97, she opted for an apartment in The Neighborhood’s Assisted Living Facility. Her transition went well. With the supportive care she received i.e. meals, laundry, housekeeping, etc. she, once again, had the time and energy to pursue her interests, friendships and the active lifestyle she was accustomed to enjoying. Initially failing eyesight and hearing were her biggest challenges. Sadly, within 4 months of her move, several health issues have begun to take their toll on her thus increasing her need to rely on the staff for more personal care. It has been our experience that family is just as important as the resident when it comes to the support received from the administrative staff. It is difficult to travel this part of life’s journey with a loved one. They have been there to guide the way.Throughout the most recent 10 months of our relationship with The Neighborhood, the staff has been very responsive to meeting Mother’s ever-changing needs. As frequent family visitors, we have been impressed with the overall atmosphere that permeates the assisted living environment. Residents are treated with respect and patience. More importantly each resident is viewed as an individual presenting with a unique life situation. Staff interacts with each resident where they are on their journey and travels forward with them. The staff is cheerful, responsive, helpful and efficient. The grounds are well maintained offering opportunity for a resident to enjoy a walk in the sunshine. There are outdoor seating areas for reading, visiting, etc., as well as an outdoor space designed for exercise. Each wing has allocated space to accommodate a resident’s desire to host a larger social/family gathering. The dining facility is inviting. The meals are appealing and offer a daily choice of entrée at each meal. The facility is safe and secure for those residents who require supervised activity. Others are able to come and go as their life circumstances permit. Passing through the doors of the facility does not isolate the resident from life. The in-house activity calendar is full and varied. Residents are also shuttled to shopping, restaurants, cultural/entertaining events, as well as medical appointments, etc. Family members are welcomed and encouraged to participate whenever possible. The more we, as family members, are exposed to the day-to-day operation and maintaining the facility, coordinating resident care, etc. etc., the more we are amazed by and appreciate the overall experience, staff, and administration at The Neighborhood. Anyone can do the work, it is the administrative group and staff members “with heart” who know and understand that there is a greater purpose to their work and that purpose is to see beyond the mundane with a willingness to go the extra mile to hug, comfort, console, re-direct, encourage, enhance and celebrate the special lives entrusted to their care. It is obvious that employment at The Neighborhood is more than just a job. In addition to the warmth and friendliness extended to the residents and their families, there exists a spirit of teamwork and mutual respect among staff members as well. Mother will soon celebrate her 98th birthday. Most comforting to us is the confidence we feel when we are apart from her that she is in good hands at The Neighborhood.