Why Our Housekeeping Staff Makes Everyday Great

  • April 16, 2019

At Five Star, housekeeping is much more than a necessity. The independence-supporting approach of the housekeeping staff is at the heart of the Five Star Difference, delivering the warmth and hospitality of home. This trustworthy team of senior living professionals provides high-quality care for each resident, and its members quickly become an essential part of our residents' everyday living experience. 

Routine is an important part of a senior’s life, and the housekeeping community members are some of the friendly faces that residents see every day. The average Five Star resident has been at their community for over 15 years, and our average housekeeping employees have over 10 years on the job. This incredibly low turnover rate is one of the reasons that the quality of care is so high. Our residents and housekeeping team members often form especially strong relationships.

Each and every housekeeping staff member is interviewed personally by team leader John Hunt. Since they’re interacting with residents daily, it’s important that every housekeeping staff member has an enthusiastic attitude and always has a smile on their face. 

John says that there is a regular saying that has become somewhat of a mantra on the housekeeping team: 

It’s going to be a great day (no matter what).

 

This positive attitude is carried through to every part of each member of the housekeeping team’s duties, from changing the sheets to asking about family members or friends. They’re touching base every day so residents gain comfort and stability through these relationships. The Five Star values of putting people first and acting with integrity are core to the daily operations and overall approach of the housekeeping team. 

We invest in our people and their relationships with residents because we know that this daily interpersonal relationship-building results in the long-term well-being of our entire community.

Five Star values team members who go the extra mile, and in no place is that more evident than on the housekeeping team. 

Community wellness and friendships are harder to quantify on an infographic. So, we thought it would be fun to share some of our team's impressive housekeeping statistics to give you a peek at the incredible amount of work that this stellar team does — behind the scenes!

FiveStar-Infographicv2-(1).jpg


Pillar tags:

51 Warning Signs

51 Warning Signs

As you care for your aging loved ones, learn how to spot unusual behaviors ranging from poor nutrition to depression.

Download the eBook
Link to Five Star Premier Residences of Chevy Chase Landing Page

Featured
Community Near You

Five Star Premier Residences of Chevy Chase

Available Services

  • Independent Living
  • Assisted Living
Explore Now

Or Search All Communities

Share This Article with Friends or Family

 
 
   
   

Related Articles

National Volunteer Week: How to Connect with a Cause You Believe In

National Volunteer Week: How to Connect with a Cause You Believe In

April 01, 2019

Read More »


Warmth & Hospitality

How to Build Relationships with Staff at a Loved One's Assisted Living Community

How to Build Relationships with Staff at a Loved One's Assisted Living Community

July 08, 2019

Read More »


Warmth & Hospitality

Is It Time to Move to Assisted Living?

Is It Time to Move to Assisted Living?

June 05, 2019

Read More »


Warmth & Hospitality